Rocket Return Services provides delivery of online purchased returns from your home to the proper mail carrier; USPS, UPS, FedEx, etc. Upon drop-off at a carrier you can look up, through your return slip, a tracking number to track your personal return. Returns can take up to 48 hours to be processed at our fulfillment center and sent out to the appropriate mail carrier. Refunds for returned purchases are provided in normal course by your third-party retailer, not Rocket Return Services. Rocket Return Services is not responsible in providing you a refund if you do not return the item within the third-parties return time limit and if it was not returned in the proper packaging specified by the third-party retailer. Rocket Return Services will not pick up items if they do not fit in the provided bag and weigh more than 50 pounds. All returns must be requested through the App. You can use up to 5 returns a month If you sign up for Rocket Return Service’s you are consenting that we can step onto your property to retrieve the desired pick-up. Rocket Return Services has the right to refuse any order and or pick-up at our discretion. We will refuse to pick-up an order if it is packed improperly, you have not provided enough information, item is damaged, item is illegal and or dangerous, we cannot find item, etc. Through a third-party service Rocket Return Services automatically charges the payment method on file, that you have linked through the App, every month. You can cancel your subscription at any time.
You must be 18 years of age or older to visit or use the Services in any manner. By visiting or using the Services and/or accepting these Terms, you represent and warrant that you are 18 years or older, and that you have the right, authority, and capacity to agree to and abide by these Terms. You also represent and warrant that you will use the Services in a manner consistent with any and all applicable laws and regulations. Rocket Return Services will not return or be responsible for any illegal or dangerous items.
USE OF THE APP
Rocket Return Services alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Services, including all as text, graphics, images, photographs, illustrations, trademarks, trade names, service marks, logos, information obtained from Rocket Return Services’ licensors, and other materials (“Contents”). These Terms do not convey to you any rights of ownership in or related to the Services or the Content. Rocket Return Services name, logo, and the product names associated with the Services are trademarks of Rocket Return Services, its affiliated companies or third parties, and no right or license is granted to use them
Any use of the Contents not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws. Except as stated herein, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior written permission of Rocket Return Services or its licensors
Subject to your compliance with these Terms, Rocket Return Services grants you a limited, non-exclusive, non-transferable license: (A) to view, download and print any Content solely for your personal and non-commercial purposes; (B) to view any Content to which you are permitted access solely for your personal and non-commercial purposes; and (C) view and use the Services. You have no right to sublicense the license rights granted in this section, without our prior express, written consent.
You may not: (i) use, copy, adapt, modify, create derivative works from, distribute, license, sell, transfer, publicly display, publicly perform, reproduce, transmit, stream, broadcast or otherwise exploit the Services or Content, except as expressly permitted in these Terms; (ii) reuse any Content without first obtaining the written consent of Rocket Return Services; (iii) “mirror” any Contents contained in the Services or any other server; (iv) use the Services in any manner that could damage, disable, overburden, or impair the Services, or interfere with any other party’s use and enjoyment of the Services; (v) use the Services for any purpose that is unlawful or prohibited by these Terms; or (vi) not attempt to gain unauthorized access to the Services through hacking, password mining or any other means. All rights not expressly granted herein are reserved to Rocket Return Services and its licensors. Rocket Return Services reserves the right, in its sole discretion, to terminate your access to the Services, or any portion thereof, at any time, for any reason or for no reason at all, without prior notice or any notice.
You are solely responsible for your Submission, the consequences of making a Submission, and your reliance on any Submissions. Rocket Return Services is not responsible for the consequences of any Submission. Rocket Return Services is not responsible for screening or monitoring Submissions made through the Services by users. If notified by a user of a Submission allegedly in violation of these Terms, Rocket Return Services may investigate the allegation and determine in good faith and its sole discretion whether to remove such Submission. Rocket Return Services will have no liability or responsibility to users for performance or nonperformance of such activities.
If you use the Services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your devices. You agree to accept responsibility for all activities that occur under your account or password. Rocket Return Services reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
TERMS OF SERVICE
To use the Services, you must first sign up with Rocket Return Services. When signing up, we request that you provide Rocket Return Services with certain personal information so that we can provide you with the requested Services (such information may include name, email address, mobile telephone number, address for pick-up and delivery, and/or credit card data). Upon successful completion of your signing up with Rocket Return Services, Rocket Return Services will provide you with a personal account, which may be accessible by you with a password of your choice.
Use of the Service
You warrant that the information you provide to Rocket Return Services is accurate and complete. Rocket Return Services is entitled at all times to verify the information that you have provided.
This is subscription based app. Rocket Return Services reserves the right to change the subscription amount. If Rocket Return Services decides to change the monthly subscription amount, Rocket Return Services will inform you accordingly and allow you to either continue or terminate the Services. Rocket Return Services charges for the services that you request. You agree to pay for all services requested through Rocket Return Services, including any subscription fees. You authorize any charges (including taxes, late fees, or additional fees as applicable) to be placed on the payment method on file with your account. You are responsible for the timely payment of all fees and for maintaining a valid credit card (or other payment method) with your account. Any payment made is non-refundable.
Rocket Return Services may use a third-party payment processor (the “Payment Processor”) to link your credit card account to the Services. The processing of payments or credits, as applicable, in connection with your use of the Services will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these Terms. Rocket Return Services is not responsible for any errors by the Payment Processor.
NOTIFICATION TERMS AND CONDITIONS
In order to use Rocket Return Services’ Services, a mobile number and email must be provided for receiving text messages and notifications related to requested pick-ups. Any promotional texts and emails are not a condition of using the Services, and will be accompanied with an opt-out option. Message and data rates may apply. If you have any questions about your text plan or data plan, please contact your wireless provider. You can opt out of receiving any promotional texts by following the instructions provided in those messages. If you have any questions, please contact Rocket Return Services at [email protected]
Any and all offers or promotions advertised on the Services are void where prohibited, and are subject to the posting of any official rules to such offers or promotions
If self-packing, please ensure your goods are adequately packaged for a safe return. It is your responsibility to ensure that proper packaging is used and that contents are adequately and securely packed, wrapped, and cushioned for transportation (and are in compliance with any requirements of third-party retailers and/or Carriers). Rocket Return Services will print and affix electronic labels provided by you.
Rocket Return Services offers packaging services. Any open boxes will be taped shut and delivered in the box provided by you (unless you specifically request a replacement box). Any goods requiring a box will necessarily need to be inspected by Rocket Return Services to ensure safe transport. Rocket Return Services may, but is not required to, inspect any return for any reason.
You understand that there is inherent risk in delivery (and related services) and there is potential for returned goods, packages and related items to get lost or damaged. Rocket Return Services will do its best to ensure situations like this do not happen, and in the instances they do happen, will work with you to help rectify the situation, as long as you provide us with written notification identifying the concern within fourteen (14) days of you receiving notice. Rocket Return Services will help rectify damaged returns to the extent the damage was not caused due to inadequate padding, cushioning, wrapping and/or packaging by you. Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, Rocket Return Services’ aggregate liability in no event shall exceed the amount of $1,000
The Service may contain hyperlinks to other websites and webpages (“Third-Party Pages”), as well as to text, graphics, videos, images, music, sounds, and information belonging to or originating from other third-parties (collectively, “Third-Party Applications”). Rocket Return Services does not investigate, monitor, or review any Third-Party Pages or Third-Party Applications to ensure their accuracy, completeness, or appropriateness. Rocket Return Services is not responsible for the Third-Party Pages or any Third-Party Applications accessed through the Services. You agree that Rocket Return Services shall have no liability with respect to any loss or damage of any kind incurred as a result of any dealings between you and any third-party, or as a result of the presence of such third party on the Site.
You agree to defend, indemnify, and hold Rocket Return Services, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys, agents, and partners harmless from and against any claims, costs, actions, demands, damages, losses, liabilities, expenses, and settlements including, without limitation, reasonable legal and accounting fees, arising out of or in connection with: (a) your violation or breach of any term of these Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third-party, or (c) your misuse of the Services.
MODIFICATION OR SUSPENSION OF THE APP
You agree that Rocket Return Services may, in its sole discretion and at any time, modify, discontinue, or suspend its operation of the Services, any part thereof or any Contents, temporarily or permanently, without notice or liability to you.
Rocket Return Services makes no claims that the Contents are appropriate or may be downloaded outside of the United States. Access to the Contents may not be legal by certain persons or in certain countries. If you access the Services from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. The following provisions survive the expiration or termination of these Terms for any reason whatsoever: Liability of Rocket Return Services and its Licensors and Partners, Use Restrictions, User Submissions, Submission of Ideas, Indemnity, Applicable Laws, and Complete Agreement.
These Terms are governed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. You and Rocket Return Services hereby expressly consent and submit to the exclusive jurisdiction of the state and federal courts of California for the adjudication or disposition of any claim, action or dispute arising out of these Terms. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition.
MANDATORY AGREEMENT TO ARBITRATE ON AN INDIVIDUAL BASIS
Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrarily of the controversy, dispute, demand, counts, claim, or cause of action) between you and Rocket Return Services or Rocket Return Services’ employees, agents, successors, or assigns, shall exclusively be settled through binding and confidential arbitration, except that you or Rocket Return Services may take claims to small claims court if the dispute qualifies for hearing by such a court. In addition, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
There is no judge or jury in arbitration and arbitration procedures are simpler and more limited than rules applicable in court. YOU ACKNOWLEDGE AND AGREE THAT, APART FROM THE NARROW EXCEPTIONS ABOVE, YOU AND ROCKET RETURN SERVICES ARE EACH WAIVING YOUR RIGHTS TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.
Arbitration shall be subject to the U.S. Federal Arbitration Act and federal arbitration law, and shall be conducted by Judicial Arbitration Mediation Services, Inc. (“JAMS”) pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014 (the “JAMS Rules”) and as modified by this agreement to arbitrate. The JAMS Rules, including instructions for bringing arbitration, are available on its website at http://www.jamsadr.com/rules-streamlined-arbitration
. The Minimum Standards are available at https://www.jamsadr.com/consumer-minimum-standards/
You and Rocket Return Services must abide by these rules: (a) the arbitration shall be conducted on an individual basis and not in a class, consolidated or representative action and the arbitrator shall not award class-wide relief; (b) Rocket Return Services will pay its arbitration costs as required by JAMS rules, and in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, Rocket Return Services will pay as much of your arbitration filing and hearing fees as the arbitrator deems is necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation; (c) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (d) each side pays his, her or its own attorneys’ fees and costs unless the claim(s) at issue permit the prevailing party to be paid its fees and litigation costs, and in such instance, the fees and costs awarded shall be determined by the applicable law.
With the exception of subpart (a) in the paragraph above, if any part of this arbitration provision is deemed invalid, unenforceable or illegal, then the balance of this arbitration provision shall remain in effect and be construed in accordance with its terms as if the invalid, unenforceable, or illegal provision were not contained. If, however, subpart (a) in the paragraph above is found invalid, unenforceable or illegal, then the entirety of this arbitration provision shall be null and void. If for any reason a claim proceeds in court rather than in arbitration, the dispute shall be exclusively brought in state or U.S. federal court in California.
NOTICE AND TAKE-DOWN PROCEDURES
If you believe any Submission accessible on or from the App infringes your copyright, you may request removal of those materials (or access thereto) from this App by contacting us (address identified below) and providing the following information: (A) identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work; (B) identification of the Submission that you believe to be infringing and its location; (C) your name, address, telephone number, and email address; (D) a statement that you have a good faith belief that the complained of use of the work is not authorized by the copyright owner, its agent, or the law; (E) a statement that the information you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or authorized representative; and (F) signature or the electronic equivalent from the copyright holder or authorized representative. Copyright issues relating to this website should be directed to [email protected]
In an effort to protect the rights of copyright owners, Rocket Return Services maintains a policy for the termination, in appropriate circumstances, of users of this App who are repeat infringers.
If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, including, without limitation, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in full force and effect. Only you and Rocket Return Services are entitled to enforce these Terms. No third party will be entitled to enforce any of the terms and conditions herein.